Reports To: Office Manager (or Regional Care Team Manager if no Office Manager is present)

Location(s): Easton, MD & Annapolis, MD (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

Bloom Health Centers is seeking a dedicated and professional Care Team Coordinator (CTC) to join our administrative team at our Easton, Maryland and Annapolis, Maryland. This role is essential in ensuring efficient front office operations and supporting our mission of delivering compassionate and accessible psychiatric care. Bloom Health Centers also provides statewide telehealth services, and this position plays a key role in maintaining seamless coordination and communication between patients, providers, and the broader care team.

The Care Team Coordinator (CTC) is responsible for supporting front office operations and ensuring a seamless and positive patient experience at Bloom Health Centers. This includes managing incoming telephone calls and email correspondence, scheduling and confirming patient appointments, facilitating communication between patients and clinical staff, and ensuring the accurate maintenance of patient records and charts.

Key Responsibilities

Patient Experience & Support

• Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
• Serve as a primary point of contact for patients seeking behavioral health services
• Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
• Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
• Escalate complex patient issues to the Office Manager and/or Regional Manager when appropriate
• Other job duties as assigned

Scheduling & Patient Coordination

• Schedule and confirm patient appointments
• Send and track patient intake paperwork and required forms
• Coordinate communication between patients, providers, and clinical staff
• Support patient follow-up communications and appointment reminders

Administrative & Documentation Support

• Maintain and update patient charts in the electronic medical record (EMR) system
• Document patient communications and interactions accurately and in a timely manner
• Ensure strict compliance with HIPAA and patient privacy standards
• Assist with prescription prior authorizations and medication refill coordination as directed by providers

Office Operations Support

• Answer and triage incoming phone calls, email, and fax communications
• Support efficient front office workflow and operations

• Assist with maintaining organized patient records and documentation
• Participate in weekly staff meetings and operational discussions
• Contribute to initiatives that support the growth and improvement of Bloom Health Centers

Team Collaboration

• Collaborate with providers, therapists, and administrative staff to support continuity of care
• Support a positive and collaborative team environment
• Demonstrate sensitivity and responsiveness to the diverse cultural, religious, and gender identities of patients and staff

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service, receptionist, call center, or healthcare administrative experience preferred
• Experience working with electronic medical records (EHR) systems strongly preferred
• Ability to type a minimum of 35 words per minute
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced healthcare environment
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and Teams

Work Requirements

• This is a full-time, on-site position
• Must be available Monday through Friday scheduled between clinic operating hours of 8:00AM and 7:00PM
• Occasional weekend or evening coverage may be needed

• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies
• Reliable attendance is required as this role is classified as essential to office operations

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reports To: Regional Care Team Manager

Location: Manassas, VA (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

The Office Manager is responsible for overseeing the day-to-day operations of the office and ensuring efficient coordination between administrative staff, neuromodulation programs, and providers. This role leads front office operations, supervises clinic staff, and ensures a high standard of patient experience and operational performance.

The Office Manager supervises Care Team Coordinators and Neuromodulation Technicians and is responsible for maintaining workflow efficiency, supporting staff development, and ensuring clinic operations align with Bloom Health Centers’ standards.

While the Office Manager will be trained in clinic functions and treatment workflows, their primary responsibility is leadership and operational oversight. They may assist with clinical or administrative duties when necessary to ensure continuity of care and clinic coverage.

Key Responsibilities

Office Operations

• Oversee daily operations of the office
• Ensure efficient patient flow and scheduling processes
• Monitor office productivity and operational performance
• Manage office supplies, equipment, and general facility needs
• Ensure compliance with HIPAA and company policies

Team Management and Staff Supervision

• Supervise Care Team Coordinators and Neuromodulation Technicians
• Provide training, coaching, and support to clinic staff
• Assist in hiring and onboarding administrative team members
• Address performance concerns and escalate issues to leadership when needed
• Foster a collaborative and positive clinic environment

·       Review and approve PTO and time-off requests while ensuring adequate office coverage

·       Manage staff schedules and coordinate coverage when team members are absent

Schedule Optimization & Utilization

• ·       Proactively review and manage provider schedules to optimize access, efficiency, and patient flow
• ·       Identify and address gaps, cancellations, and underutilized time by adjusting appointments where appropriate
• ·       Collaborate with care teams to consolidate schedules, minimize unused time blocks, and improve overall provider utilization
• ·       Support timely access to care by moving patients into earlier availability when possible

Patient Experience

• Address and resolve complex patient concerns or complaints
• Ensure patients receive professional, compassionate care
• Support staff in managing challenging patient situations

Cross-Functional Coordination

• Coordinate workflow between providers, administrative staff, and neuromodulation programs
• Support communication between clinical leadership and office staff
• Ensure operational alignment across departments

Coverage Support

• Maintain working knowledge of front office and neuromodulation processes
• Provide administrative or treatment support when staffing coverage is needed
• Assist with TMS or Spravato workflow support in rare coverage situations

Qualifications & Requirements

• High school diploma or GED required
• 2+ years of healthcare administrative or clinic operations experience preferred
• Leadership or supervisory experience preferred
• Ability to type a minimum of 35 words per minute
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced clinical environment 

• Internal candidates must be in good standing with consistent performance and attendance
• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies

Work Requirements

• This is a full-time, on-site position
• Must be available Monday through Friday for an 8-hour shift scheduled between clinic operating hours between 8:00AM and 7:00PM
• Reliable attendance is required as this role is classified as essential to clinic operations
• Completion of TMS training provided by Bloom Health Centers

Included Benefits

·       Health, Dental, and Vision Insurance

·       Life Insurance

·       401(k) Match

·       Opportunity to grow and expand

·       PTO (including increases with years of service, holidays, and floating days)

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reports To: Office Manager (or Regional Care Team Manager if no Office Manager is present)

Location: Columbia, MD (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

Bloom Health Centers is seeking a dedicated and professional Care Team Coordinator (CTC) to join our administrative team at our Columbia, MD. This role is essential in ensuring efficient front office operations and supporting our mission of delivering compassionate and accessible psychiatric care. Bloom Health Centers also provides statewide telehealth services, and this position plays a key role in maintaining seamless coordination and communication between patients, providers, and the broader care team.

The Care Team Coordinator (CTC) is responsible for supporting front office operations and ensuring a seamless and positive patient experience at Bloom Health Centers. This includes managing incoming telephone calls and email correspondence, scheduling and confirming patient appointments, facilitating communication between patients and clinical staff, and ensuring the accurate maintenance of patient records and charts.

Key Responsibilities

Patient Experience & Support

• Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
• Serve as a primary point of contact for patients seeking behavioral health services
• Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
• Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
• Escalate complex patient issues to the Office Manager and/or Regional Manager when appropriate
• Other job duties as assigned

Scheduling & Patient Coordination

• Schedule and confirm patient appointments
• Send and track patient intake paperwork and required forms
• Coordinate communication between patients, providers, and clinical staff
• Support patient follow-up communications and appointment reminders

Administrative & Documentation Support

• Maintain and update patient charts in the electronic medical record (EMR) system
• Document patient communications and interactions accurately and in a timely manner
• Ensure strict compliance with HIPAA and patient privacy standards
• Assist with prescription prior authorizations and medication refill coordination as directed by providers

Office Operations Support

• Answer and triage incoming phone calls, email, and fax communications
• Support efficient front office workflow and operations

• Assist with maintaining organized patient records and documentation
• Participate in weekly staff meetings and operational discussions
• Contribute to initiatives that support the growth and improvement of Bloom Health Centers

Team Collaboration

• Collaborate with providers, therapists, and administrative staff to support continuity of care
• Support a positive and collaborative team environment
• Demonstrate sensitivity and responsiveness to the diverse cultural, religious, and gender identities of patients and staff

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service, receptionist, call center, or healthcare administrative experience preferred
• Experience working with electronic medical records (EHR) systems strongly preferred
• Ability to type a minimum of 35 words per minute
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced healthcare environment
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and Teams

Work Requirements

• This is a full-time, on-site position
• Must be available Monday through Friday for an 8-hour shift scheduled between clinic operating hours of 8:00AM and 7:00PM
• Occasional weekend or evening coverage may be needed

• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies
• Reliable attendance is required as this role is classified as essential to office operations

Included Benefits

·         Health, Dental, and Vision Insurance

·         Life Insurance

·         401(k) Match

·         Opportunity to grow and expand

·         PTO (including increases with years of service, holidays, and floating days)

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reports To: Office Manager (or Regional Care Team Manager if no Office Manager is present)

Location(s): Easton, MD & Annapolis, MD (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

Bloom Health Centers is seeking a dedicated and professional Care Team Coordinator (CTC) to join our administrative team at our Easton, Maryland and Annapolis, Maryland. This role is essential in ensuring efficient front office operations and supporting our mission of delivering compassionate and accessible psychiatric care. Bloom Health Centers also provides statewide telehealth services, and this position plays a key role in maintaining seamless coordination and communication between patients, providers, and the broader care team.

The Care Team Coordinator (CTC) is responsible for supporting front office operations and ensuring a seamless and positive patient experience at Bloom Health Centers. This includes managing incoming telephone calls and email correspondence, scheduling and confirming patient appointments, facilitating communication between patients and clinical staff, and ensuring the accurate maintenance of patient records and charts.

Key Responsibilities

Patient Experience & Support

• Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
• Serve as a primary point of contact for patients seeking behavioral health services
• Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
• Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
• Escalate complex patient issues to the Office Manager and/or Regional Manager when appropriate
• Other job duties as assigned

Scheduling & Patient Coordination

• Schedule and confirm patient appointments
• Send and track patient intake paperwork and required forms
• Coordinate communication between patients, providers, and clinical staff
• Support patient follow-up communications and appointment reminders

Administrative & Documentation Support

• Maintain and update patient charts in the electronic medical record (EMR) system
• Document patient communications and interactions accurately and in a timely manner
• Ensure strict compliance with HIPAA and patient privacy standards
• Assist with prescription prior authorizations and medication refill coordination as directed by providers

Office Operations Support

• Answer and triage incoming phone calls, email, and fax communications
• Support efficient front office workflow and operations

• Assist with maintaining organized patient records and documentation
• Participate in weekly staff meetings and operational discussions
• Contribute to initiatives that support the growth and improvement of Bloom Health Centers

Team Collaboration

• Collaborate with providers, therapists, and administrative staff to support continuity of care
• Support a positive and collaborative team environment
• Demonstrate sensitivity and responsiveness to the diverse cultural, religious, and gender identities of patients and staff

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service, receptionist, call center, or healthcare administrative experience preferred
• Experience working with electronic medical records (EHR) systems strongly preferred
• Ability to type a minimum of 35 words per minute
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced healthcare environment
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and Teams

Work Requirements

• This is a part-time, on-site position
• Must be available Monday through Friday scheduled between clinic operating hours of 8:00AM and 7:00PM
• Occasional weekend or evening coverage may be needed

• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies
• Reliable attendance is required as this role is classified as essential to office operations

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Reports To: Office Manager (or Regional Care Team Manager if no Office Manager is present)

Location: Winchester, VA (On-site)

Who We Are

Mission

Bloom Health Centers delivers compassionate, patient-centered mental health care through a collaborative team of providers and innovative treatment solutions. Our goal is to improve access to high-quality behavioral health services and support patients on their journey to recovery and wellness.

Vision

To lead the future of behavioral health by expanding access to evidence-based treatments and innovative care models that transform the lives of the patients and communities we serve.

Position Overview

Bloom Health Centers is seeking a dedicated and professional Care Team Coordinator (CTC) to join our administrative team at our Winchester, VA. This role is essential in ensuring efficient front office operations and supporting our mission of delivering compassionate and accessible psychiatric care. Bloom Health Centers also provides statewide telehealth services, and this position plays a key role in maintaining seamless coordination and communication between patients, providers, and the broader care team.

The Care Team Coordinator (CTC) is responsible for supporting front office operations and ensuring a seamless and positive patient experience at Bloom Health Centers. This includes managing incoming telephone calls and email correspondence, scheduling and confirming patient appointments, facilitating communication between patients and clinical staff, and ensuring the accurate maintenance of patient records and charts.

Key Responsibilities

Patient Experience & Support

• Provide friendly, respectful, compassionate, and accurate support to patients in person, by phone, and via email
• Serve as a primary point of contact for patients seeking behavioral health services
• Ensure patients feel welcomed, respected, and informed throughout their interactions with the office
• Address patient concerns or grievances with professionalism, empathy, and a solution-focused approach
• Escalate complex patient issues to the Office Manager and/or Regional Manager when appropriate
• Other job duties as assigned

Scheduling & Patient Coordination

• Schedule and confirm patient appointments
• Send and track patient intake paperwork and required forms
• Coordinate communication between patients, providers, and clinical staff
• Support patient follow-up communications and appointment reminders

Administrative & Documentation Support

• Maintain and update patient charts in the electronic medical record (EMR) system
• Document patient communications and interactions accurately and in a timely manner
• Ensure strict compliance with HIPAA and patient privacy standards
• Assist with prescription prior authorizations and medication refill coordination as directed by providers

Office Operations Support

• Answer and triage incoming phone calls, email, and fax communications
• Support efficient front office workflow and operations

• Assist with maintaining organized patient records and documentation
• Participate in weekly staff meetings and operational discussions
• Contribute to initiatives that support the growth and improvement of Bloom Health Centers

Team Collaboration

• Collaborate with providers, therapists, and administrative staff to support continuity of care
• Support a positive and collaborative team environment
• Demonstrate sensitivity and responsiveness to the diverse cultural, religious, and gender identities of patients and staff

Qualifications

• High school diploma or GED required
• Minimum of 1 year of customer service, receptionist, call center, or healthcare administrative experience preferred
• Experience working with electronic medical records (EHR) systems strongly preferred
• Ability to type a minimum of 35 words per minute
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced healthcare environment
• Basic computer proficiency including Microsoft Word, Excel, Outlook, and Teams

Work Requirements

• This is a full-time, on-site position
• Must be available Monday through Friday for an 8-hour shift scheduled between clinic operating hours of 8:00AM and 7:00PM
• Occasional weekend or evening coverage may be needed

• Occasional travel between nearby Bloom Health Centers locations may be required to support operational or clinical coverage needs. Travel beyond the employee’s assigned primary work location will be reimbursed in accordance with company mileage reimbursement policies
• Reliable attendance is required as this role is classified as essential to office operations

Included Benefits

·         Health, Dental, and Vision Insurance

·         Life Insurance

·         401(k) Match

·         Opportunity to grow and expand

·         PTO (including increases with years of service, holidays, and floating days)

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary: 70,000

Reports to: Director of Innovation and Practice Solutions (DIPS)

Work Location: DC Metro/Remote

Who We Are

Mission

We believe that no one should feel alone, and we are sure you feel the same. We are a Maryland, Delaware, & Virginia company specializing in providing traditional and innovative psychiatric & psychotherapy treatments to the residents of the Mid-Atlantic area. We are rapidly growing and are looking for a Patient Care Navigator to grow with us. Bloom Health Centers provides comprehensive behavioral health services by a group of competent, independent practitioners. We diagnose and treat children, adolescents, adults, and the geriatric population. Psychological testing and neuropsychological testing are available for a variety of disorders, including ADHD, brain injuries and head trauma, and memory problems.

Vision

Too many people dismiss their mental health needs by assuming it will get better or that they can “tough it out.” For many people, this simply is not true. At Bloom Health Centers, we want to help you find the balance and perspective you need to live your best life. And since people can struggle with their mental health at any point in their lifetime, we work with clients of all ages.

Our dedicated team of psychiatrists, therapists, and psychologists, focus on producing positive results through treatment of stress, anxiety, depression, PTSD, and many other disorders. Our foundation of success is based on our ABCs:

• All as One
• Be the Change
• Courage to Care

Job Summary

Bloom Health Centers serves patients through psychiatry, psychotherapy, TMS and Spravato. The EHR Systems Analyst oversees EHR management, assists with staff education, and works to optimize the EHR so that we can provide effective patient care.

Responsibilities

• Manages EHR settings, ensuring that settings and users are up to date
• Acts as the primary support of the EHR systems solutions for the user community
• Provides on-going follow up to customers throughout the support process until the resolution of issues
• Log problems, issues and requests
• Oversees EHR and Eprescribe setup for new hires
• Assists with EHR training for new hires, new implementations, ongoing training and upgrade/functionality enhancement training
• Participates in developing training program for EHR including the design, development, delivery, evaluation, continuous improvement, optimization training and staff development with direction and supervision from DIPS
• Creates and maintains EHR templates for documentation and patient forms
• Works with multidisciplinary project and operational staff for EHR implementation and optimization initiatives
• Creates comprehensive documentation for EHR configurations, customizations, and maintenance procedures
• Collaborates with Financial Analyst to build out reports in Domo to streamline workflows
• Assists with other innovation projects as directed

Qualifications:

• Bachelor’s Degree in Health Information Management or Technology or similar degree
• Proficiency in Microsoft Office Suite, specifically Excel and PowerAutomate applications
• Prior experience with Electronic Health Records, specifically AdvancedMD
• Knowledgeable of RESTful APIs (preferred)
• Knowledgeable in XML or JSON (preferred)

Included Benefits

• Health, Dental, and Vision Insurance
• Free Life Insurance
• 401(k) Match
• Opportunity to grow and expand
• PTO (including increases with years of service, holidays, and floating days)

Other Requirements

• All offers of employment at Bloom Health Centers are contingent upon clear results of a thorough background check.
• Travel to other office sites may be required as needed.
• Extensive time spent in front of a computer.
• Ability to communicate with staff of all disciplines.
• Remote work eligible after initial training period.

Bloom Health Centers is committed to creating a diverse and inclusive workforce and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.